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Choosing an ISO Consultant

What factors are important in choosing an ISO consulting firm.
 

1. What is most important to you when doing business with a consulting firm like this?

 Experience with the Standards
 Industry Experience
 Location
 Price
 Other




2. What are the biggest frustrations you have when doing business with a consulting firm?

 Canned or inappropriate approach
 Budget over run
 Revolving door of consultants
 Not enough time on site
 Other, please describe.




3. What are the biggest frustrations you have when trying to find/select a consulting firm?

 Finding qualified firms
 Comparing apples to apples
 Hard to distiguish fact from fiction
 Everyone says the same thing
 Other, please describe.




4. In you opinion, what are the general perceptions of the consulting industry?

 Excellent
 Good
 Fair
 Not So Good
 Poor. If poor what can be done to improve perceptions?




5. When looking for a consulting firm, where do you go?

 Internet
 Trade Publications
 Yellow Pages
 User Groups or Chambers of Commerce
 Other, please describe.




6. What type of materials would help you make a better, more informed consulting firm decision?

 Example of project documents
 References
 Certificates of achievement
 Articles
 Other, please describe.




7. How long will/did it take you to choose a consulting firm?

 1 month or less
 3 months
 6 months
 12 months
 Other, please describe.




8. How long had/have you been thinking about hiring a consulting firm before you decided to get serious?

 1 month
 3 months
 6 months
 12 months
 Other, please describe.




9. Who was/will be involved in making the decision on a consulting firm?

 Owner/President/CEO
 Management Team
 Quality/Environmental/Production Manager
 Office Manager
 Other, please describe.




10. If offered a bonus, would it affect your decision on choosing a consulting firm?

 No
 Do not know
 Yes. If yes, please describe type of bonus




11. Does a guarantee positively influence your buying decision?

 Yes
 Not sure
 No. If no, please describe why




12. What other associated services/products could be of interest to you?

 Document Management System
 Training Management System
 Customer Satisfaction System
 Post Registration and Audit Management Services
 Lean or Six Sigma
 Other, please describe.




13. How many consulting firms will/did you look at before making your decision?

 Only 1, if they can demonstrate experience
 Less than 3
 More than 3
 More than 5




14. What types of advertising medium would you respond to?

 Printed ad
 Email
 Direct Mail
 CDs
 Telephone
 Other, please describe.




15. Are you currently looking for a consulting firm?

 Not right now
 In the next 3 months
 In the next 6 months
 In the next 12 months
 Other, please describe.